Help center
Creator support
Get help running your business on Syze Pay. Find quick answers or speak directly with our team.
Frequently asked questions
Answers to help you manage your account and sales.
How do I start selling with Syze Pay?
Sign in to your dashboard, complete your account and verification details, and set up your product and offer. Before sharing your checkout, confirm that payments are enabled and review your offer details.
My verification is pending. What should I do?
Review the verification requests in your dashboard and upload clear documents that match your account details. Submitting documents does not guarantee approval. If you see a restriction or cannot complete a step, contact support.
How can I track my sales and payouts?
Check the transactions and payouts sections in your dashboard. Available amounts and timing depend on processing, verification and the terms applicable to your account. For help with a specific sale, send support the transaction ID.
My checkout is not working. How can I get help?
Include the checkout link, product name, error message and approximate time of the issue. A screenshot without card details or sensitive information helps our team understand what happened.
I need help with a refund or dispute.
Find the transaction in your dashboard and review its status and any requests for information. For disputes, follow the deadline provided by the payment processor. Send our support team the transaction ID and a brief description of the situation.
What information should I send to support?
Include your account email, store or product name, and a description of what you need. Add the checkout link and transaction ID when available. Never send passwords, authentication codes or full card numbers.
Payments and refunds
Charges, transaction status, disputes and refunds.
Account and security
Sign-in, identity verification, security and account details.
Products and integrations
Checkout, funnels, webhooks, stores and platform settings.
Support for creators
Still need help?
Send your request to financial@syzemarketing.org.